You can do the following steps:
1. Please reset the device to factory settings first.
2. Uninstall the App, then reinstall the App to your phone.
3. Then add the device again to the Application.
If this problem still occurs, there may be a problem with the device hardware, please contact after-sales personnel to handle after-sales for you.
Light Bulb
Light Bulb 9/14W
The color/brightness/color temperature control function on the device is abnormal?
How to sync music to the app?
You can click on the device icon to enter the device control panel, where you will see an option for “Music” mode. With this feature, your lights will change color along with the beat of the music (if you can’t find the Music mode option, it means your device doesn’t support it).
this feature).
Note: Music mode does not support group control. Music stored locally on your phone will be displayed in the music list, while music from music apps needs to be downloaded to local storage in order to be displayed.
Why aren't my colored bulbs as bright as my white bulbs?
White bulbs appear brighter than colored bulbs, because colored bulbs have a color tint that refracts some of the light from the bulb.
Why do the warm and cool dual-tone bulbs connected to the network blink rapidly when turned back on?
Please check in the following way:
1. You completely disconnect the power of the device, and the device requires weak power to maintain the connection with the network. Therefore, if the device is completely turned off, the device will enter pairing mode, which will continue to blink.
2. To prevent you from completely turning off the device, use the App to turn off the device. The device only needs a weak power to maintain the connection with the network, no need to worry about wasting energy.
3. You switch devices too frequently, causing the devices to enter pairing mode.
Why is the light dim after I turn it off?
This is because smart bulbs need to remain connected to the internet when turned off, so there is still a weak electric current flowing through the bulb after it is turned off.
However, if your lamp holder has poor compatibility, this will cause a strong electric current to flow through the bulb after it is turned off, causing the bulb to light up slightly.
Can the “Scene” function on the lighting equipment control panel be controlled by voice commands?
The “Scene” function cannot currently be controlled by voice commands.