Pertanyaan Umum
Temukan jawaban atas berbagai pertanyaan yang sering diajukan tentang BIOTA Smart Home.
About Us?
PT. Stella Satindo was established in 1990 and is engaged in electronics specializing in SMATV/CATV systems. In its development, its products are currently marketed under the brand name "MATRIX". Now Introduced in 2023, BIOTA is a new Brand in Smart Home Products, such as IP Cameras, Smart Switches, Smart Plugs, Smart Bulbs, Smart IRs, Smart Sensors, and others. Under PT. Stella Satindo Company which handles T2 Digital Set Top Boxes, Pay TV Decoders, Parabolic Antennas, and MATV Accessories, BIOTA will provide customers with a safe and easy access control experience and professional answers for IOT products. We also work with TUYA. We provide products with high quality, innovative features, more competitive prices and professional services.
How can I contact customer support?
Please contact us anytime and provide your order number if you have any questions or quality problems. We will reply within 24 hours and offer the best service for you.
What payment methods do we accept?
Favorite online payment methods that are often used. Digital wallet (e-wallet) Interbank transfer (including virtual accounts) Cash on delivery or COD.
Do we offer home installation and survey?
Yes, through the installation team, etc.
On which platforms can I purchase products?
E-commerce Platforms: Tokopedia, Shopee, Lazada, Tiktok Social Media Platforms: Facebook, Instagram, and Website.