
Smart Pet Water Fountain
Can the device detect when food or drink supplies are running low?
Yes, both the Smart Pet Feeder and Smart Pet Water Fountain can detect the amount of food and drink remaining, and will send a notification on the BIOTA app when supplies are running low.
Is it safe to use tap water for Smart Air Purifier?
Smart Pet Water Fountain is equipped with a filter and UV disinfection feature so it is safe to use unfiltered tap water. But BIOTA recommends using filtered tap water to maintain pet health and prevent excessive dirt from collecting in the Smart Pet Water Fountain filter.
How often should I change the filter on the Smart Pet Water Fountain?
The frequency of filter replacement will depend on the number of pets using the Smart Pet Water Fountain. BIOTA recommends replacing the filter every 1 month. To help operate the device, users can manually set a filter replacement schedule via the BIOTA application. Users will receive a reminder in the form of a notification in the application when it is time to replace the filter. Replacement filters can be purchased through BIOTA device sales channels.
How often should I clean the Smart Pet Water Fountain?
BIOTA recommends cleaning the Smart Pet Water Fountain at least once a week. Users can set a cleaning schedule manually, and users will receive a reminder in the application when it is time to clean the Smart Pet Water Fountain.
Is the device made of food or beverage safe materials?
Smart Pet Feeder and Smart Pet Water Fountain already use ABS, a food grade plastic that is safe when in direct contact with food or drinks.