You can do the following steps:
1. Please reset the device to factory settings first.
2. Uninstall the App, then reinstall the App to your phone.
3. Then add the device again to the Application.
If this problem persists, there may be a problem with the device hardware, please contact BIOTA CS

You can click on the device icon to enter the device control panel, where you will see an option for “Music” mode. With this feature, your lights will change color along with the beat of the music (if you can’t find the Music mode option, it means your device doesn’t support it).
this feature).
Note: Music mode does not support group control. Music stored locally on your phone will be displayed in the music list, while music from music apps needs to be downloaded to local storage in order to be displayed.

This is because the lowest brightness value specified by most lamps is 25%. So when you set the brightness of the lamp below 25%, the lamp will turn off (some lamps support brightness reduction below 25%, but the lamp will flicker, and this will cause permanent damage to the lamp itself).

Please check if your device can change color via our App. As usual, the light can change color along with the sound. After you connect the light to alexa, if there is music, the color can change along with the music.

You can log in to the App, click "Profile"-"Share Device" to share the device to others. (Others must also have an App account)

The “Scene” function cannot currently be controlled by voice commands.